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Guarantee & Shipping

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Guarantee & Shipping

Shipping

Shipping is available in all 50 United states and Canada.    Standard shipping in the US is a flat rate of $16 per order, regardless of the size of your order. is normally by USPS Priority mail. E-mail for a quote on Shipping to Canada. Expedited delivery is unavailable. Garden Gnomes are made to order and will be shipped in 3 weeks and may take up to 4 weeks to receive, so order early for special ocassion.  Fairy and gnome doors, windows, bridges and wishing wells are made to order and are not available for expedited (Express) shipping, and will be shipped in 3 weeks by USPS or UPS.  



Refund Policy

At The Gnome Garden we are committed to your satisfaction with your purchase.  That is why we offer a 30 day review period to assure you are completely happy  with your selection.  If you are not delighted with your gnome or other landscape accessory you may return undamaged items within 30 days (at your own expense) to The Gnome Garden, Salon FX, 445  Walnut St., Ste 115, Richardson, Texas  75081, Attn: Philippa Dodson. Merchandise must be returned within 30 days,in undamaged condition, postage paid and insured.  Pack very carefully and INSURE it. (If we receive the returned item in damaged condition, you will need to file a damage claim with your own carrier.)  I will refund the full cost of the item to you.  



Damage During Shipping Claims

You have 48 HOURS from receipt of merchandise to make a damage claim.  DO NOT file a claim with the Post Office or UPS.  Damaged items will be replaced.  Please report items damaged in shipping with-in 48 hours to contactus@gnomegarden.net



Due to stricter shipping regulations due to Homeland Security Precautions, The Gnome Garden only ships to the 48 Contiguous States at this time.

One Year Warranty on Clay Gnomes

  • Clay Gnomes from The Gnome Garden are guaranteed for one year against frost damage.  
  • Return shipping and insurance costs are the responsibility of the customer.  The Gnome Garden does not reimburse on return shipping costs.
  • Proof of purchase must be enclosed along with a letter of explanation as to why the product is being returned.
  • Replacement only. No credits or refunds.
  • No replacements after one year.
  • The one year damage is limited strictly to damage by frost.  For example, if you run over it with your lawnmower or drop it on the driveway the loss is unfortunately yours and The Gnome Garden is not responsible.
  • Stoneware pottery gnomes are extremely hardy, but are not bomb proof.
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